FAQ
What are the shipping costs?
Shipping is free if your order is worth R1 000 or more. If your order is less than R1 000, shipping will be based on your location and will be added to your order at checkout.
When will I receive my order?
If you live in a main city/town, your order should be delivered to your door within 2 – 5 working days of dispatch. Please allow 5 days if you are in an outlying area.
Where are orders shipped from?
All our orders are shipped from Menlyn Maine, Pretoria. We use various couriers through the Bob Go platform to ensure great service delivery.
Do you ship internationally?
Nope, we currently only ship orders locally in South Africa.
What is your return and refund policy?
You have 14 calendar days to return any defective item from the date purchased. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once your item has been received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund.